Sometimes 3CX will not ring the extension of one of the members of a queue.
Make sure of all of these:
- They are logged into the queue
- That extension has the status available
- The queue is set to Ring All or that extension is high in the order of that queue
If all of these are checked and the extension still isn't receiving calls, you can restart the Queue Manager Server service. It should not disconnect calls currently in progress.
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