3CX Voicemail Transcription and Call Recording

Use Google Cloud Storage to backup your PBX and Recordings - 3CX

New project in Google Cloud

New IAM service account with Storage Admin and Cloud Speech Administrator roles

Open the service account, go to keys, create a new JSON key

New storage bucket, single region, Coldline, disable public access

Voicemail to Text Transcription with 3CX - Learn how to enable it

Enable these APIs:

Google Speech to Text API

Google Vertex AI API

Google Natural Language API

Google Cloud Storage & Speech API

Enable storage here

Storage - 3CX

Enable transcription here

Transcription - 3CX

For each department, enable transcription for voicemails and/or recordings.

Groups - 3CX

For each user, under options, select Call Recording for all or external calls.

Users - 3CX